Thriving
People

We care about the wellbeing of our employees and our veterinary customers.

Our customers and employees are the keystone of our success. We know a resilient business starts with resilient people.

Colleague working at her desk

Key Areas of Action

  • Promoting our THRIVE programme for wellbeing support
  • Embedding a Health & Safety culture through policies and training
  • Providing training and career development
  • Fostering diversity and equitable opportunities
  • Supporting veterinary professionals with training, technical help and wellbeing initiatives

Evidence of Action

  • Reduction in Lost Time Accident Frequency Rate (LTAFR)
  • 91% participation in THRIVE programme
  • 8 hours of training per employee

Focus Areas

  • Investing in our employees
  • Partnering with veterinary professionals and customers

Stakeholders

  • Employees
  • Veterinary Professionals
Case study

Health and Safety Week

Each year, we mark World Day for Safety and Health at Work with a week of events and activities. This helps us maintain a strong culture of Health & Safety by sharing education and guidance, offering support, and raising awareness of important health, safety, and wellbeing priorities across each work environment. Alongside centrally organised events covering Office Safety, Off-Site Safety, Driving Safety, Travel Safety & Emergencies and Events & Volunteering Safety, at a local level, our on-site HSE teams and THRIVE Champions planned a variety of Health & Safety activities tailored to address the most relevant health and safety issues at their location. A selection of these are detailed below.

Wellbeing was a key focus, with practical workshops designed to support both mental and physical health. Employees participated in sessions with the site’s physiotherapist, learning how stress affects the body and practicing shoulder relaxation exercises to reduce tension during the workday. In addition, a personal and interactive workshop on “Managing Your Stress” provided tools for identifying pressure points, maintaining balance, and developing healthier coping strategies. The open discussions helped normalise the conversation around stress and offered real-life tips for handling it more effectively. To further promote healthy habits, nutritious snacks were made available in the canteen throughout the week providing energy boosts with a wellbeing focus.

With high energy and full participation, the Seoul team embraced the week’s safety initiatives with a mix of education, physical activity, and fun. From stretching classes, to walking meetings, to the team Bingo challenge, the activities sparked important conversations and reinforced safe practices across the team.

The Fort Worth site week’s theme “Make it Safe, Make it Personal, Make it Home” was reflected in every activity. Activities included:

  • Employees took part in scenario based drills designed to improve readiness for real life emergencies. From first aid responses to full evacuation protocols, the focus was on clear communication, confident action, and knowing how to stay safe when every second counts.
  • Guided yoga and relaxation sessions providing an opportunity to unwind, manage stress, and re-centre. The sessions were well attended and widely praised, offering a refreshing break that left everyone feeling focused and calmer.Guided yoga and relaxation sessions providing an opportunity to unwind, manage stress, and re-centre. The sessions were well attended and widely praised, offering a refreshing break that left everyone feeling focused and calmer.
  • A chemical spill exercise, which enhanced the team’s confidence in responding promptly and safely to hazardous incidents. This practical training, involving a volunteer laboratory employee who was blindfolded and informed that he had been splashed with a chemical on his clothes and face, reinforced the understanding of roles, responsibilities, and essential procedures.
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Case Study 05 1024X665 (1)